Editorial and Technological Workflow Tools to Promote Website Quality, by Emily G. Morton-Owens

Library websites are an increasingly visible representation of the library as an institution, which makes website quality an important way to communicate competence and trustworthiness to users. A website editorial workflow is one way to enforce a process and ensure quality. In a workflow, users receive roles, like author or editor, and content travels through various stages in which grammar, spelling, tone, and format are checked. One library used a workflow system to involve librarians in the creation of content. This system, implemented in Drupal, an open-source content management system, solved problems of coordination, quality, and comprehensiveness that existed on the library’s earlier, static website.